It can be anxiety-inducing, watching colleagues around you getting laid off and wondering when you’ll be next. And while fear of layoffs feels like it’s at an all-time high, it…
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Building Relationships At Work And Inclusivity in the Call Center Workspace
Monique Jones is a customer service aficionado with six-plus years of experience under her belt. Encountering trials head-on and leaning into empathy as she serves her community, Jones leads by…
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What Is a Customer Success Manager? Jobs to Consider in Advancement in the Customer Service Career
What they do: Customer Success Managers maintain a positive customer experience, foster relationships, and support brand loyalty. They work to promote customer retention and employer brand. Why you should get…
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The Formula to Stand Out at Your Next Interview
Interviews are not all about evaluating aptitude or how well you fit with the company. Like an onion, there are layers to an interview that afford a lasting flavor. There’s…
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Onboarding Can Be Fun? Adding Interactive Training For Engaging Remote Onboarding
Onboarding looks a lot different than it used to. Office tours and welcome to the team pizza parties are slowly fading away. With remote onboarding becoming the standard, how can…
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Zoom Office Party Games That Are Actually Not Awkward. More Team Building, Less Cringe.
Nothing screams awkward like your supervisor facilitating an ice-breaker to a cold audience of tiny black squares (with not even their picture uploaded). I’m sure we’ve all sat through our…
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“Like the Job, Hate the People”: The Problem With Expectations and Poorly Trained Trainees.
If you’ve ever said “I like the job, but hate the people”, we feel your pain. Maybe you don’t click well with the team, expectations are unclear, or you feel…
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We Are Not Your Mother’s Staffing Agency
I am sure we all can testify to observing a handful of companies asserting, “People are our superpower” (que the cheerful music showing gleeful faces of someone who looks like…
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Happy Employees Are Incentivized: Building a strong team.
By: Aliya Ireland, Social Media Administrator Are you aware that forty percent of employees with inadequate professional development opportunities will resign from their job within five years? Businesses are identifying…
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The Secret Ingredient for A Healthy Business: An Exceptional Candidate Experience
It’s no secret that every professional has a life separate from their occupation, as they should. An individual’s personal life includes milestones that are specific to them as a human….
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