What they do: Customer Success Managers maintain a positive customer experience, foster relationships, and support brand loyalty. They work to promote customer retention and employer brand.
Why you should get a job in Customer Success: According to a study published through LinkedIn, Customer Success Managers are among the most in-demand jobs in 2023. Future-proof your career by working in a high-demand role. Customer Success roles are also excellent for professionals looking to break into the technology industry. Earning job security, financial freedom, and more peace of mind is an excellent reason to venture into a career in Customer Success.
The best personality for this role: A customer success manager requires empathizing with customers and listening to their complaints and frustrations to implement solutions quickly. Emotionally intelligent, outgoing, and solution-oriented people will thrive in this position.
Common Previous Roles: Product Support Analyst, Interface Consultant, Sales, Program Manager, Customer Service, Product Manager
How much money do they make? In the U.S., the estimated total pay for a Customer Success Manager working in insurance is $91,311.
Related job titles: Customer Support Representative, Customer Relations
Most Common Skills: Data integration, expectation setting, customer service, solution-oriented
Most Common Industries: Healthcare, Information Technology, Legal, Insurance, Human Resources & Staffing
Prior years of experience: 3-5